Dear patients, we know: waiting is rarely a pleasure – especially when you are not feeling well. Nevertheless, you may sometimes have to wait a little longer than planned.

Think of our appointment schedule like a flight plan: everything is well prepared – and then a thunderstorm suddenly rolls in. In the practice, that might be an acute emergency, a child with a high fever or someone in severe pain who needs help immediately. Such situations cannot be reliably predicted, and we don't want to leave anyone out in the rain.

Every day we do our best to treat all patients carefully and with heart – whether they have an appointment or come spontaneously. Sometimes a conversation, an examination or an unexpected finding takes more time than expected. Health simply doesn't always stick to the timetable.

If you know someone who can predict exactly who will get sick and when: our team would have a job in appointment planning for them right away! Until then, we work with empathy, flexibility and a smile.

Thank you for your understanding, your patience and your trust. Perhaps while you wait there is a small moment to take a breath – we are sending you a smile. ☺
Warm regards, your practice team

We want to make medicine humane: with time for conversations, personal contact and a real voice on the phone – not artificial intelligence. This means more effort and cost, but it is important to us: for high-quality care and respectful interaction.

We are not a single-doctor practice but a team that has taken on a very large number of patients. That is why Dr. Bauer cannot always be available in person. Together we do our best to make sure you are well cared for.

Your path, your decision

The organisation of the practice is determined by Dr. Bauer; our team works according to these guidelines. You decide whether our concept suits you. If you feel more comfortable in another practice, we respect and understand that decision.

Our rule is simple: we treat you with respect, friendliness and courtesy – whether this is your first visit or you have been with us for many years. We would like to be treated the same way.

A quick look behind the scenes: today, a family practice works a little like an airport. Before a plane may take off, countless regulations, checklists and inspections have to be completed – and the control tower is always watching. We, too, work under many legal requirements and are constantly monitored and inspected. Documentation, records and audits now make up a large part of our work – sadly, more time than we have available for consultation hours.

That is why we cannot fulfil every request, even if we would like to. If we have to say “no”, it is never ill will – usually there is a regulation we are bound by. We kindly ask for your understanding.

Our team does its best every day – for you. However, we do not accept rudeness, insults, pressure or threats towards our staff. Respectful treatment is the foundation of good care – on both sides of the reception desk.

Thank you for your kindness, your understanding and your trust. A friendly word costs nothing – and it is always well received here. ☺
Warm regards, your practice team

PatMed is a free patient app for secure digital contact with your practice. It offers features for medication requests, access to your own medical record and secure communication.

You can see released record contents and request medication that has already been prescribed again; messaging is possible once activated.

A request is not an automatic approval or dispensing of a medication. Which features you can use depends on approval by the practice.

More about PatMed from the manufacturer t2med ↗

This is how you can talk to your doctor from home:

1. Request a video consultation: Ask for a video consultation by phone or via PatMed.
2. Get an appointment: Our practice will arrange an appointment with you.
3. Open the link and wait: About 10 minutes before the appointment you will receive a text message with a link. Open the link and wait for the doctor's call.
4. Accept the video call: As soon as your doctor is available, you will be called via the video service. The process is just as familiar as a phone or WhatsApp call; the video consultation takes place via the video service, not via WhatsApp.
5. End the conversation: After the conversation you can simply hang up or end the video call.

You need a device with a camera and microphone and a stable internet connection. A quiet, undisturbed place helps you discuss personal matters confidentially.

A video consultation does not replace every in-person examination. Whether it is suitable for your concern can be clarified in a conversation with the practice.

Important note on sick notes: An initial sick note via video is only possible if medically appropriate and at the doctor's discretion: for patients already personally known to us for a maximum of 7 calendar days, for patients not previously known personally for a maximum of 3 calendar days.

KBV information on video consultations and sick notes ↗

We support the practical training of medical students in general medicine. As an academic teaching practice, we give future doctors insights into family medical care.

This is not only about medical knowledge, but also about conversations, personal attention and looking at the whole person. In this way we contribute to training the next generation of doctors.

Academic teaching practice – University Medicine Greifswald ↗